shin n Fez

They are so dishonest

This is the most awful bad company they quote you one price and charge you more than double, destroy the car, and would not replace it. I called to claim, but they hang up and never I don't answer the phone. Don't use the service of this company. It's a different company from the "Los Angeles Locksmith" you would want to use.
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Loss:
$200
Cons:
  • Lot

Preferred solution: Full refund

User's recommendation: Don't use this company

Edwin L Bzb

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Verified Reviewer
| map-marker Salt Lake City, Utah

Most Dishonest Company

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This is the most dishonest company; they quote you one price and charge you more than double, destroy the lock, and would not replace it. I should have looked at the reviews. They told me 99 dollars on the phone; he tried to charge me $200. I've dealt with dozens of locksmiths over the years; this was the worst experience ever. Do not use this company under any circumstance. There are way too many options for you to get lied to by this dishonest group.
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User's recommendation: Avoid this company

Justin F Ksn

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Verified Reviewer
| map-marker Lake Worth, Florida

This company lies

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I should have looked at the reviews. They told me 99 dollars on the phone, he tried to charge me $300. I gave him his key back and told him to leave. I don't deal with dishonest people or companies. I've dealt with dozens of locksmiths over the years, this was the worst experience I've ever had. Do not under any circumstance use this company. There are way to many options out there for you to get lied to by this dishonest group of people.
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User's recommendation: Dont use this company. They are dihonest

Edwin L Bzb

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Verified Reviewer

This is the most dishonest company, they quote...

This is the most dishonest company, they quote you one price and charge you more the double, destroy the lock and would not replace it. I should have looked at the reviews. They told me 99 dollars on the phone, he tried to charge me $200. I've dealt with dozens of locksmiths over the years, this was the worst experience I've ever had. Do not under any circumstance use this company. There is way too many options out there for you to get lied to by this dishonest group of people.
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Weston C Yet

Overcharged upon arrival, no customer service

My wife called and they quoted 70-150 to unlock a simple door handle lock. They arrrived and said 210, until I got on the phone and asked why the weren't even close to the quote range. The did 150, but they receipt they provided didn't have the correct information for AAA reimbursement. We called every week for 3 weeks to request a new receipt and they said they would do it that day. After a month told us every day they would send it but still refused, and eventually they stopped taking my calls. Worst business encounter of my life.
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Loss:
$100
Cons:
  • No customer service
  • Under quote and over charge

Preferred solution: A receipt with all the information we requested or $100 we lost because they refused.

User's recommendation: Absolutely do not use!

Anonymous
map-marker Denver, Colorado

They never showed

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We needed a lock open they never showed kept putting us off then they said they are out of town. If they care this little about helping you, I will question their integrity and abilities.
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User's recommendation: Go Someplace else.

Tom K Afy

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Verified Reviewer

Stay away

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Beware. These guys are scammers. They came, started the work then raised the price. Threw them off job. Other contractor came and did work at 1/3 final quote.
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Preferred solution: Nothing. Others just need to know they are scammers

User's recommendation: Stay away

Verlon Nyk

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Verified Reviewer

Horrible Company DO NOT USE!!!!

They overcharge me on a job. Changed $745.00 to changed two locks. Didnt provide an adequate invoice at all. I called them and they blocked me and stopped responding . Do not use them. Do your research! Not BBA approved at all.
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Loss:
$745
Pros:
  • Initially called back
Cons:
  • Overcharging

Preferred solution: Full refund

User's recommendation: Do Not Use Them!!!!

John B Fdj

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Verified Reviewer

Horribly Deceptive

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Website states $19 service charge. We were charged $215 to open a residential backyard shed. They destroyed the lock, so now I have to replace it. The service tech barely spoke English. When I called the main number back, they said that they don't control the pricing and that it's up to the locksmith to set the price of the service. When I complained, they hung up on me.
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Loss:
$200
Pros:
  • Quick service
Cons:
  • Deceptive website and outrageous pricing for service rendered
  • Customer service non-existent

Preferred solution: Price reduction

1 comment
Guest

Beware of Locksmith Veterans as they are very MISLEADING. I requested a locksmith service.

The service person was not a locksmith but he did drill out my lock and charged me $300.00. Today, I was the sucker.

Anonymous
map-marker Lehi, Utah

Charged more than the $19.00 service fee to come out

called locksmith veterans was looking at the charges and thought they were reasonable. He came out and quoted me over $200.00. I said that it was a lot for a few minutes work. I sent him on his way, and said let me call my boss? The price came down to $150.00 I called another locksmith and they said they would come out for $80.00. Made another call to his boss and came down to $120.00. I let him do the service because I needed to have my condo open. It only took him 10 minutes to open. These guys are not Veterans!
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User's recommendation: Get several bids and ask questions. Is there a trip charge? What will be the total cost? Tell them the type of lock. I still do not have a key for the lock.

Anonymous
map-marker Lehi, Utah

Overcharge for what they do! it is not a $19.00 service call!

The prices on their ad are only starting prices. Expect to pay over $200.00. I negotiated the price down to $120.00. Another locksmith I called was $80.00, but since I need to have access I let him do it. It took 10 minutes which the negotiation took longer. I would not use these people again. Call and do your homework get three bids.
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User's recommendation: call and get the total price, if they won't give you a price run the other way.

Anonymous
map-marker Taylors, South Carolina

Car lockout - problem solved but advertised pricing is deceptive

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Trying to get into a birthday party I was late for, juggling phone and presents and water bottle, I dropped my keys on the console and then forgot I had done so, and then realized it as I clicked the door shut. I saw these folks on the small text of my phone showing a $19 service call.

I knew it would be more than $19, but I didn't expect it to be $150. The guy got there within 10 or 12 minutes and it took him about 2 minutes to get the door open. Service was fine, but I was shocked by the bill. For the amount of time he spent on this, including the drive over, that runs out to about $600 an hour, and it wasn't even a company van, just a young guy in an economy sedan with no signage.

This seems to be an out of state business that is just roping people in with a prominently displayed lowball price and then calling local independent contractors on your behalf, and then charging a hefty fee for the phone call.

They're taking advantage of people under duress with deceptive advertising. If this happens again I will look closer and call someone local.

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User's recommendation: Don't be fooled by the price they're offering

Mark Robinson
map-marker Los Angeles, California

Outstanding experience

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I had an outstanding experience with this locksmith business. They responded quickly to my initial call and completed the job to a high standard. Their efficiency and skill were commendable, and I was impressed with the overall service. I highly recommend them for their fast response time and excellent workmanship.
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Michele Rojo
map-marker Kansas City, Missouri

Expert locksmith

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I had a fantastic experience with this locksmith business. Their service was incredibly speedy, and the employee who assisted me was both pleasant and efficient. The job, which involved removing the old lock and installing a new one, was completed in no time. I now have access to my garage again, and I gladly recommend their services.
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Eva Leblanc
map-marker Denver, Colorado

Excellent service

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Original review Jun 22, 2023
Locksmith Veterans provided exceptional service when our lock malfunctioned. After calling for a lock change, they promptly responded. However, to our surprise, they managed to fix the lock, making it work again. Their responsiveness and expertise earned my highest recommendation. Trustworthy professionals who exceeded expectations.
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Marie Ridings
map-marker Atlanta, Georgia

Experts

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The locksmith business is true experts in changing locks. Their efficient service and impressive skills left me pleasantly surprised. Moreover, their affordable prices made the experience even better. Highly recommended for their expertise, efficiency, and affordability.
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